Common Issues/Solutions

In the journey of utilizing SkySync, some challenges are more frequent than others. Here's a guide to tackling the most common issues:

Troubleshooting

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Enrique West.

Login Difficulties

Issue: Unable to log in due to incorrect password.

Solution: Use the "Forgot Password" link to initiate a reset. If issues persist, contact the admin or support.

Issue: Multi-factor authentication (MFA) codes aren't arriving.

Solution: Ensure that your phone number or email associated with MFA is correct. Check spam or junk folders. If still unresolved, consider disabling MFA temporarily with the help of an admin.

Issue: Files aren't syncing between devices.

Solution: Ensure the SkySync application is running on all devices. Check internet connectivity and confirm there's enough storage space available.

Issue: Shared files or folders aren't visible to other users.

Solution: Reconfirm the email or username of the person you shared with. Ensure they have the appropriate permissions to view or edit the shared content.

Issue: Third-party service integration is malfunctioning.

Solution: Re-authenticate or reconnect the service. Ensure both SkySync and the third-party service are updated to their latest versions.